This policy explains how Surfaced handles personal information when you visit upsurfaced.com, contact us, or request an AI-visibility audit. It describes the website as it operates today and is written to make your choices clear.
Who is responsible
Surfaced operates this website and is responsible for the personal information submitted through it. Privacy questions and requests can be sent to info@upsurfaced.com.
Information we collect
- Information you submit — such as your business name, website, category, location, audit questions, name, email address, project goals, budget, and timeline.
- Technical and security data — such as IP address, browser type, device information, timestamps, and server logs generated by our hosting provider to deliver and protect the site.
- Optional analytics data — page views, approximate location, device/browser details, and on-site actions collected through Google Analytics only after you choose “Allow analytics.”
How we use information
- To prepare the audit or respond to your project enquiry.
- To arrange a call and provide the service you requested.
- To secure, troubleshoot, and improve the website.
- To meet legal obligations that apply to us.
We do not sell personal information or send marketing messages you did not request.
Analytics and your choice
Analytics storage is denied by default. If you allow analytics, Google Analytics may set measurement cookies. Choose “Cookie settings” in the footer at any time to allow or withdraw consent. Essential hosting and security functions may still use strictly necessary storage.
Service providers and international processing
We use providers for hosting, security, analytics, email delivery, scheduling, and audit processing. They receive only the information needed for their function and may process it in other countries under their own contractual and legal safeguards.
How long we keep information
We keep enquiry and audit information only as long as needed to answer the request, provide an agreed service, meet legal or accounting duties, or resolve a dispute. We then delete or anonymise it where reasonably possible.
Your rights
Depending on the law that applies to you, you may have rights to access, correct, delete, restrict, transfer, or object to the processing of your information, and to withdraw consent. Email info@upsurfaced.com to make a request. You may also have the right to complain to your local data-protection authority.
Security
We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Contact
Questions about this policy or your information? Email info@upsurfaced.com.